Frequently Asked Questions

What is ‘My Account’? How do I update my information?

It is easy to update your Chisel account and view your orders anytime through ‘My Account’. You can manage/edit personal data like address, phone numbers, and email IDs, change your password, track order status, and more.

What do the different order statuses mean?

Payment Pending Authorization: Your order has been logged, and we are waiting for authorization from the payment gateway.

Order under Processing: Authorization has been received, and your order is being processed by the seller.

How do I pay for a Chisel purchase?

You may use Credit cards, Debit cards, Internet Banking, and Cash on Delivery to make your purchase. Prices listed are final and inclusive.

How can I track my order?

Once your order is shipped, you’ll receive an email with tracking details. You can also track it from the ‘My Account’ section on our website.

How do I cancel my order?

Under your profile, go to ‘My Orders’ and click on Cancel. Prepaid orders will be refunded within 3-5 business days.

What is the general return policy?

We offer a 7-day return policy for unused items with tags, boxes, and packaging intact. For issues, please email us at support@chiselindia.com with images.